Refund policy

Return & Refund Policy

Last updated: August 31, 2026

All Sales Are Final

FunleToys operates on a final sale basis. We do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, incorrect size or colour selection, or a product simply not matching personal expectations. This is disclosed on every product page and confirmed by you at checkout before your order is placed.

Please review product descriptions, dimensions, age grading, materials, and photographs carefully before ordering. If you are unsure about anything, email support@funletoys.com before you buy — we reply within 2 business days.

What We Do Cover

We stand behind our products. If your order arrives in any of the following conditions, we will make it right at our cost:

Damaged — broken, crushed, or otherwise harmed in transit
Defective — a manufacturing fault present on arrival
Incorrect — a different product, variant, or quantity than you ordered
Incomplete — missing parts, pieces, or items listed on your order

How to Report an Issue

Email support@funletoys.com within 10 days of delivery and include:

Your order number
A clear photo or short video showing the problem
For missing or incorrect items, a photo of the shipping box and its label

We respond within 2 business days.

Resolution

Once your report is approved, we will provide one of the following, at our discretion: a full refund, a free replacement, a replacement part, or store credit.

In most cases you will not need to send anything back. If a return is required, we will tell you and we will pay the return shipping cost. Please do not ship anything to us without written approval first — unapproved returns cannot be received, processed, or refunded.

What Is Not Covered

Damage caused by misuse, accident, disassembly, modification, or normal wear occurring after delivery
Issues reported more than 10 days after delivery
Items sent back to us without prior written approval
Products bought from any seller other than funletoys.com

Order Changes and Cancellations

Email us as soon as possible if you need to change or cancel an order. We can usually accommodate this while the order is still with us — generally within [12] hours of purchase. Once the order has been handed to the carrier it cannot be cancelled.

Refund Timeline

Approved refunds are issued to your original payment method within 7–10 business days of approval. Your bank or card issuer may take additional time to post the credit to your account.

Product Safety Recalls

If a product you purchased becomes subject to a safety recall, we will contact you and provide the required remedy — refund, replacement, or repair — regardless of when you purchased it and regardless of anything else in this policy.

Your Legal Rights

Nothing in this policy limits any rights you have under the consumer protection laws of your state or country of residence. Where applicable law grants you a right that conflicts with the terms above, that law applies.