Shipping policy

Shipping & Delivery Policy

Last updated: October 14, 2026

Store: Funletoys Official (support@funletoys.com)

Quick Overview

Order Processing: 1–2 business days (Monday – Friday)
Standard Delivery: 8–15 business days (US & Canada)
Customs Clearance: DDP (Delivered Duty Paid) — No surprise doorstep fees
Tracking Updates: End-to-end tracking provided for all shipments

1. Where We Ship

Funletoys provides insured doorstep delivery across North America:

United States: All 50 states (excluding overseas territories, APO/FPO/DPO military addresses, and remote island regions).
Canada: Nationwide delivery across all 10 provinces and 3 territories.

Note: We do not currently ship to international destinations outside the United States and Canada. PO Box availability depends on the final local carrier's policy.

2. Delivery Timelines & Estimates

Your estimated delivery time is calculated as:

Total Delivery Time = Order Processing Time + Carrier Transit Time

Stage	Destination	Estimated Window
Order Processing & Quality Inspection	All Orders	1–2 business days
Standard Carrier Transit	United States & Canada	8–15 business days
Estimated Total Doorstep Delivery	US & Canada	9–17 business days

Business days exclude weekends and observed public holidays.
Actual delivery timeframes may occasionally vary due to customs clearance, regional peak holiday surges, postal network disruptions, or extreme weather conditions.

3. Shipping Rates & Thresholds

Standard Shipping: Calculated transparently at checkout based on package weight, item dimensions, and delivery location.
Order Free Shipping: Available on eligible orders reaching our qualifying promotional thresholds.
Complete shipping charges and applied discounts are always displayed prior to payment completion.

4. Customs, Import Duties & Tax Policy

United States

Orders shipped to the US are handled under standard personal import regulations (Section 321 exemptions). All applicable import processing charges are managed within our fulfillment pipeline. US customers are not required to pay additional customs fees upon arrival.

Canada (CBSA Compliance & Personal Use Guidelines)

Shipments to Canada strictly comply with Canada Border Services Agency (CBSA) personal import regulations:

DDP (Delivered Duty Paid) Clearance: Any applicable taxes and customs handling fees are settled prior to delivery to ensure smooth doorstep transit without surprise brokerage invoices.
Personal Import Volume Limits: To protect your package from being classified as a commercial freight shipment (which triggers formal commercial customs brokerage and steep handling fees), shipments are cleared on a personal-use basis. If an order contains multiple units of the same item, Funletoys reserves the right to deliver the items via separate packages dispatched across different dates.
Recipient Name Requirement: Please enter your legal first and last name. Canadian customs and postal networks may hold or reject packages addressed with single names, initials, or incomplete nicknames.

Need Help? If you are unexpectedly asked by a local delivery carrier to pay duplicate customs fees, please reach out immediately to support@funletoys.com before paying.

5. Tracking & Transit Updates

Tracking Notification: A confirmation email containing your official tracking number will be sent as soon as your parcel is dispatched.
Initial Scan Window: Please allow 24–72 hours after receiving your shipping confirmation for regional carrier checkpoints to display initial status updates.
Checkpoint Pauses: Parcels moving through international sorting hubs and customs facilities may show the same status for several days while in flight transit. This is standard logistical procedure and does not mean your package is lost.

6. Address Accuracy & Forwarding Services

Customer Responsibility: Customers are responsible for entering an accurate and deliverable shipping address. If you notice an error, contact us immediately at support@funletoys.com. We cannot modify shipping labels once an order has been fulfilled.
Freight Forwarders & Reshippers: Orders delivered to mail forwarding, reshipping, or consolidation hubs are deemed complete once received and scanned by the facility. Funletoys is not liable for loss, transit damage, or handling charges incurred thereafter.

7. Missing, Delayed, or Stolen Packages

Marked Delivered but Not Found:
1. Check secondary drop-off points (porches, garages, parcel lockers, or building mailrooms).
2. Confirm with household members and immediate neighbors.
3. Wait up to 48 hours, as postal carriers occasionally record delivery confirmations slightly ahead of physical drop-off.
Tracking Inactive: If your tracking has not updated for 10 consecutive business days, contact our support team with your order number so we can launch a formal carrier trace.
Lost in Transit: Parcels officially declared lost by the postal carrier before delivery will be promptly re-shipped or fully refunded.
Theft After Delivery: Funletoys is not responsible for packages that have been confirmed as successfully delivered to the correct address by the carrier and subsequently stolen.

8. Split Shipments

To ensure safe packaging, weight compliance, and smooth customs clearance (especially for Canadian orders), orders containing multiple items may occasionally arrive in separate packages with distinct tracking numbers at no additional cost.